Customer Service
- Delivery: 100 Mile Radius
- 24 hour emergency service
- Evaluation of client for specialized products
- Evaluation of client's home for wheelchair accessibility
- Evaluation of client's feasibility for wheelchair transport
- Time and travel to secure proper documentation for patient
- Time and labor involved with trial fittings and product sampling
- Labor for warranty repair of defective products
- Pick-up and delivery of product
- Monitoring use of product
- Billing of primary or secondary payer sources
- Rework of denied claims
- We prepare compliance reports for doctors and insurance companies on the patient’s behalf
- User compliance reports
- Cleaning of equipment
- Loaner products while client's product is in for service
- Providing additional E tanks at no charge
- Provide oxygen conserving devices for client's ease of portability of O2
- Providing equipment in special cases prior to being able to bill for them
- Accepting assignment (we file your claim with the insurance company or Medicare so you receive the maximum benefit available)
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